Irma Toce, Londonderry on the Tred Avon CEO, presented at the Leading Age Annual Meeting and Expo in New Orleans, La. on October 31st. The event is the nation’s largest gathering of executives, experts and professionals in the aging services field and was attended by more than 7,000 individuals.
Toce’s presentation, “Creating an Amuse-Bouche Hospitality Culture,” focused on establishing and embracing a hospitality culture in senior living communities. Inspired by the “amuse-bouche” concept in fine dining where a chef will prepare a special surprise appetizer for guests, Londonderry has adopted this strategy across the entire organization as part of their commitment to a hospitality-focused approach. From time to time, residents will be presented with an unexpected gesture from various departments to enhance their experience at Londonderry.
“It was a wonderful opportunity to share our approach and success stories with other professionals in the field,” said Toce. “Hospitality is our philosophy at Londonderry. It means going above and beyond the expectations of our residents to provide an exceptional experience and create stronger feeling of community. This initiative has made a significant impact on the atmosphere at Londonderry, and I hope my fellow professionals can achieve similar success.”
Toce has been Londonderry’s CEO since 2014. Under her leadership, Londonderry has reached capacity and is currently expanding its facilities to accommodate additional demand for residences and recreational amenities. Toce has more than 20 years of executive level experience in the aging services field and is a well-respected expert and mentor in her community of professionals.
About Londonderry on the Tred Avon
Londonderry on the Tred Avon is an intimate residential cooperative community for adults ages 62 and over, offering a variety of housing options from convenient apartments to spacious cottages among 29 acres, including 1500 feet of waterfront shoreline. For more information, visit www.londonderrytredavon.com.
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